Examples of projects and engagements include, corporate, business and personal travel management, hotel chain spa and leisure.

Case study:

Recovery and transformation for a leading travel management company, of its internal logistics and communications with one of its key account customers. Increasing number of travel bookings where the key account customers are locally resolving incomplete rental, ticket offices, terminals and accommodation bookings. Declining satisfaction, increasing costs and resolution not progressing.

• Revised communications and booking procedures implemented, to secure correct travel and booking details,
• Individual profiles and corporate travel policy from the primary account customer are verified as correct,
• Confirmation of errors by profile and booking type increasing, recovery actions agreed,
• Implemented agreed costs incurred for each error and resolved ownership, no more disputed costs,
• Overhauled communications and compliance to procedures and practices, for booking requests and making bookings,
• Restructured communications to travel and accommodation providers

Contact Michael Keeling today, to discuss booking the perfect journey through reorganisations, transformations and turnarounds in your operations.