Examples of projects and engagements include, global quality assurance for all business reviews and projects for a management consulting company, third party quality assurance review for a global equipment and defence systems company of its internal audit procedures, processes and practices, lead assessor for automotive, introduction of quality assurance system.

Case study:

Installation and implementation of Quality Assurance, globally for a management consulting company. Projects and engagements with adverse costs, no metricated oversight and unrecognised excellence, mixed with unchallenged cost overruns. All business reviews, projects and engagements starting from a defined structure, but not all delivering the required outcomes. Excellence was not recognised and cost of achieving it not valued. Underperformance was not recognised early enough and not prevented, incurring adverse costs to recover. Slippage and adverse benefits, timelines, results and costs which could be prevented went unnoticed and / or not communicated. No transparency from the points of execution to the management and executive levels who were growing the business. 

• Implemented global quality assurance programme, with direct, transparent engagement with clients at CEO and board level, scheduled reviews and spontaneous audits physically conducted on site for every project and engagement across the globe,
• All underperforming projects recovered and delivered required outcomes, margin losses reduced and profitability restored and increased, customer satisfaction and referrals increased,
• All over performing (deliverables and benefits) projects identified, cause and costs of over performing detailed and corrected. Reduced margins recovered and lessons learned implemented in sales, business review and operations delivery functions,
• Installed prevention of projects becoming distressed, implemented early warning and correction of projects and engagements before issues were visible,
• Commercial, financial and operational structures and reporting overhauled correcting and optimising client contact time and resources

Contact Michael Keeling today, to discuss Quality Assurance delivering enhanced customer satisfaction, additional revenues, increased margins, reduced warranty and overrun costs. Quality Assurance transparent throughout the planning, scheduling and execution of turnarounds, transformations, reorganisations and solutions.